Medieval Help Desk – Boil Content Down to the Problems…and Solve Them


I sat in on a web seminar by Ray Jimenez, of The discussion was how to boil down long PowerPoints into chunked content.

As part of his presentation, he offered up this video. It is subtitled, but it offers a pretty good laugh.

Some of us like to think of our content as all the stuff you should know – History, Background, References, etc.

Think about what a course for this poor monk would be like – probabaly not include those three items. Just answer the main questions and solve the learners’ problems. They can learn history and background at a different time. Do you need to know the history of Detroit or how a car is made to learn how to turn the key, press the gas, and go forward? No.


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